FAQ
Shipping
We do our best to ensure quick delivery of our products. However, our products are mainly made to order and delivery times can vary from few days to 4 weeks depending on the item.
Please check precise delivery time directly on item pages.
UPS is our courier for all shipments.
You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse.
All orders are processed automatically and we are unable to expedite or delay shipping times.
At this time we are unable to ship orders to General Delivery and P.O. Boxes.
Orders made to any of these addresses will be cancelled.
As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.
If more than 24 hours have passed and you still haven’t received an Order Confirmation email, please Check your spam folder and make sure that our emails are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications. If this doesn’t work, contact us.
Payments
Cbmadeinitaly.com accepts the following payment methods:
Credit Card: Visa, MasterCard AND American Express; Visa Electron;
The total will be charged to your card when the order is shipped.
- PayPal: easily shop online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a new PayPal account, visit the website paypal.com. - Bank transfer: Easily transfer money to our Bank account:
NUOVA CB SRL
Banca Popolare di Sondrio
Corso di Porta Romana, 120
20122 Milano Bank Branch: 553
Account Number: 05696 / 09441 / 00011312
Iban: IT 28 P 05696 01633 000002503X33
Swift: POPSOIT22XXXAs soon as money are deposited to our Bank account, you will receive an email and we will start the order fulfilment.
PRODUCTS PRICE
Purchasing on Cbmadeinitaly.com is reserved for final consumers. Our prices are final ones inclusive of VAT.
All orders are delivered duties unpaid, and all import taxes, duties and customs fees, as well as compliance with the laws and regulations of the destination country, are the customer's responsibility. Payment is usually collected at time of delivery.
For each order, we issue an invoice; the document will be sent as an attachment in the shipping confirmation email.
Please note: once the order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice.
We currently cannot provide VAT refund.
EXCHANGE AND RETURNS
If you want to return items purchased on Cbmadeinitaly.com, make sure we
receive them back within 14 days from the delivery date following these
instructions:
Send an email to [email protected] to ask for a refund,indicating the order's details.
Contact a courier to arrange the pick-up of your package. Please note that the
return is at your own expense, tax and duties included.
Make sure the merchandise you return is in its original condition, tags and
packaging included. All shoes should be tried on a carpeted or soft fabric
surface before wear to prevent scratches or any damages even underneath the
soles.
If the returned merchandise will not match the requirements just explained, the
shoes will be not considered pristine therefore returnable. In this case the
merchandise will be returned to you at your own expense.
Pack the items with the original box (or any rigid paper box).
Contact a courier to arrange the pick-up of your package. Please note that the
return is at your own expense.
Once your package reaches the warehouse, please allow 3 to 7 business days
(depending on peak times) for your return to be processed.
Please note you can exchange items for a different size, based on stock
availability within the collection or for a same or higher value product. If you
wish to exchange your item for an alternative product, we suggest that you
return it for an online store credit or a refund and then purchase a new item
separately. If you want to directly exchange your purchase with an alternative
product, please note that while the return is at your expense, the company will
cover the shipment of the new items.
Please note that both customized and discounted items cannot be returned or
exchanged.
We usually accept returns within 3 to 7 business days of their arrival at our warehouse; once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
Credit Card: our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 48 hours of the Return Acceptance Confirmation email.
Bank transfer: Your refund will be issued through wire transfer to a bank account that should be indicated in the Return request email. You will see the refund in your account within 10 business days of the Return Acceptance Confirmation email.